Reports to: Duty Manager Integrated Operations Centre

The responsibility of the Integrated Operations Centre (IOC) is to ensure disruptions to the published schedule are kept to a minimum where possible. This process requires the IOC to make timely decisions to ensure on-time performance of the fleet, while balancing cost and objectives of each functional department within the company that plays a part in delivering superior customer service.

The role of the IOC Controller is to assist the Coordinator and the Duty Manager in coordinating all activities affecting the day-to-day functioning of the IOC.

• Assisting the Coordinator in managing day-of-operations to ensure schedule integrity, and in implementing company procedures related to flight regularity, operational safety, security and OTP
• Monitoring the day-of-operations and ensuring problems are promptly brought to the Coordinator’s and Duty Manager’s attention for corrective actions
• Liaising closely with Crew Operations, Flight Dispatch, Customer Journey and Recovery, HKIA Hub Control, Maintenance Control and Maintenance Planning, Cargo Revenue Management as well as outports to ensure the effects of day-of-operation changes to the published schedule are implemented in accordance with company requirements
• Assisting the Coordinator or the Duty Manager in implementing crisis response procedures
• Compiling Daily Management Reports for senior management

• Tertiary education, preferably specialised in aviation related disciplines
• 3-5 years experience in operational or passenger handling areas
• Knowledge of flight planning or crew flight time limitation requirements a definite advantage
• Strong analytical skills
• Excellent attention to detail
• Team player with good communication and interpersonal skills
• Excellent command of English and Cantonese, preferably with ability to speak Mandarin
• Shift work is required

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