![]()
WELCOME TO SITA
Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry.
Youll find us at 95 of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
Core Responsibilities
Messaging Environment Ownership
• Manage messaging services such as middleware, Linux servers, SMTP (email), proxy servers, and other tools that enable reliable message delivery between systems.
• Ensure reliable message delivery between systems and support the stability and performance of SITA messaging systems
• Collaborate with other teams during system changes, upgrades, or issue resolution involving messaging components.
Monitoring & Performance Management
• Utilize Dynatrace and other tools to continuously monitor the messaging environment.
• Help identify potential performance issues or irregularities and escalate as needed.
Incident Management
• Respond to incidents reported through monitoring systems or user reports.
• Provide Service Operations support in alignment with SLAs and customer contracts.
• Track and manage incidents using platforms like ServiceNow.
Troubleshooting & Collaboration
• Diagnose and resolve messaging-related issues.
• Work with infrastructure, network, and application teams to support troubleshooting activities.
Documentation & Best Practices
• Maintain accurate documentation for processes, troubleshooting steps, and environment configurations.
Qualifications
Skills and Qualifications
Preferred Technical Skills ( Minimum 2 knowledge areas )
• Good understanding of Linux (Red Hat) system administration.
• Good understanding of networking fundamentals, including TCP/IP, DNS, routing, and troubleshooting connectivity issues.
• Familiarity with messaging systems such as IBM MQ.
• Familiarity with SMTP (email protocols)
Additional Technical Skills (Considered a Plus)
• Familiarity with proxy servers: HA Proxy, Max Scale
• Databases: Oracle, MariaDB, SQL Server
• Basic cloud platform knowledge: AWS or Azure
Soft Skills
• Strong problem-solving and analytical abilities.
• Excellent communication and teamwork skills.
• Ability to work under pressure and manage multiple tasks.
• Familiarity with ITIL processes and incident management.
Experience
• 0-2 years of relevant experience.
Education
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Relevant certifications (e.g., Red Hat Certified System Administrator (RHCSA), IBM MQ, ITIL Foundation) are a plus
WHAT WE OFFER
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
🏡 Flex Week: Work from home up to 2 days/week (depending on your teams needs)
⏰ Flex Day: Make your workday suit your life and plans.
🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.
🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
🙌 Competitive Benefits: Competitive benefits that make sense with both your local spanet and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
