Role Introduction
Reports To: Digital Manager - Customer and Retail
This role is part of our Digital Department (DGT), which leads enterprise digital transformation across customer, commercial, and operational areas.
As the Digital Analyst - Customer and Retail, you will participate in projects related to Asia Miles, Asia’s leading travel and lifestyle rewards programme, focusing on its core system and system integration. You will be responsible for coordinating various project activities of varying scale to ensure that project goals and objectives are achieved within the prescribed timeframes, scope, and quality standards.
You will collaborate with internal and external stakeholders on diverse projects, system changes, and service requests.
Key Responsibilities
- Plan and coordinate activities of projects, systems changes and service requests to ensure that goals and objectives are accomplished within prescribed time frames, scope and quality
- Collaborate with internal and external stakeholders to coordinate implementations and technical change requests across variety of systems
- Capture and consolidate business requirements by understand and liaise with business stakeholders on issues and challenges with suggestion
- Coordinate with internal and external stakeholders/vendors on User Acceptance Testing (UAT)
- Support business/technical process and procedure changes which are completely worked out after project implementation (e.g. production incident handling)
- Team player with strong communication & interpersonal skills, able to share effectively across different business streams
- Curious, meticulous, self-motivated and strong continuous improvement mindset
- Working knowledge in managing vendors and suppliers and project management a plus
Requirements
- University degree in Computer Science or related discipline
- Minimum 2 years’ relevant experience in IT system related project coordination and development
- Hands on experience in CRM/Loyalty system development projects will be an advantage
- Proven experience of technical solution delivery or application development management with the ability to work collaboratively across business teams, technical teams, UAT teams and external partners
- Ability to analyze information, generate business requirements and rule descriptions
- Excellent communication and problem solving skills
- Ability to work independently under pressure and meet tight deadlines
- Fluency in both written and spoken English and Chinese, Mandarin is a plus
- Knowledge of Agile Scrum and design thinking will be an advantage
