Who are we?

Jet Midwest is a full-service commercial aviation company, specializing in the sale and lease of commercial aircraft, engines, and parts as well as aircraft maintenance, repair, and overhaul services to the aviation industry.

Position Description:

Title: Customer Service Specialist

Status: Full Time

Department: JMT Organization

Summary:

The Customer Service Specialist is responsible for purchasing services, materials, supplies and product inventory to support the business operations of Jet Midwest. This is a buyer role, tied to a customer service role which will work closely with department managers to source inventory and services needed for the operational readiness of each team including but not limited to: administrative, technical services, and operational needs for remote locations. Responsibilities will also include direct contact with vendors/customers, giving updates, resolving complaints with help from managers, communicating and coordinating with colleagues as necessary, Ensuring customer satisfaction. This role will be a liaison between internal stakeholders, cross functional teams, and the logistics operations team.

The ideal candidate for this role will have leadership experience of colleagues and have a broad understanding of procurement and customer service “best practices” and exposure to a wide variety of purchasing duties, including goods and services necessary for the operations of the business.

Essential Duties & Responsibilities included, but not limited to:

• Respond to customer queries in a timely and accurate way, via phone, email, or chat
• Remain a positive, empathetic, and professional attitude toward customers always
• Maintain our internal customer, supplier, and vendor databases with relevant information to assist in maintaining good working relationships
• Processing orders, forms, applications, and requests with approval.
• Follow up with customers, vendors, and suppliers to ensure project deadlines are met
• Perform research, qualification, selection, and purchase of various types of products and services necessary to the operational readiness of the facility and business operations
• Negotiate pricing, quality of goods, deadlines, and expectations to ensure best value and timeliness of delivery is achieved
• Initiate warranty claims between company and vendor as needed for defective or damaged materials
• Work closely with all departments to ensure accurate and timely response to internal and external inquires, discrepancies, and provide resolution
• Actively engage in supplier improvement efforts by participating in supplier engagement and performance management discussions with suppliers
• Build and develop relationships with key suppliers and other vendors
• Other duties as assigned

Education & Experience:

• A High School Diploma
• 2-5 years of experience in Customer Service roles
• Attention to detail and organizational skills
• Ability to prioritize and manage multiple projects
• Strong proficiency with MS Office, particularly Excel, and general office technology
• Demonstrated ability to use sound judgment and discretion in dealings with outside vendors, coworkers, and clients
• Professional, polished communication skills – oral and written
• Ability to engage people at all levels and influence change

Physical Demands & Work Environment:

While performing the responsibilities of the Customer Service Specialist, the employee will be seated at a desk, using a phone and computer, the majority of their workday. Less than 5 of their job duties will require the ability to: walk long distances, climb or balance, stoop, kneel, crouch and crawl. The noise level is usually low, as consistent with an office environment. At times, some light lifting may be required, up to 10 lbs.

This job description is intended to convey information essential to understanding the scope of the Customer Service Specialist position and is not intended to be an exhaustive list of knowledge, skills, ability, efforts, duties, responsibilities or working conditions associated with the position.

Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions of the job.

EOE M/F/D/V

Benefits:

• Eligibility for our comprehensive benefits program starting the 1st of the month after 30 days of full-time employment
• 401K with company match
• Robust Paid Time Off
• 10 paid Holidays
• Growth opportunities