2026 Internship - Customer Support (Engagement)
Description
JOB SUMMARY:
Support the service center to provide care and comfort of customers, providing a unique customer experience based off individual preferences. Assists with coordinating hotel, transportation, meal reservations and additional requests from the customer prior to and during their visit. Welcomes visitors, employees and customers and directs them to the proper contact. The Customer Engagement Intern engages in numerous face-to-face, telephonic and written exchanges throughout the course of their responsibilities. JOB RESPONSIBILITIES:
Ensure Customer Business Center is clean, organized, and equipment is presentable in customer accessible areas
Provide excellent service to all customers, and follow proper phone procedures and etiquette.
Ensure refreshment area is clean and stocked, and greet customers in a friendly manner
Provide customers with assigned work-spaces and internet access information, as requested
Provide customer assistance in obtaining reservations for transportation, lodging, meals etc. and negotiate corporate discounted rates.
Offer information on local attractions, restaurants, and events in the area
Assists customers with use of courtesy car, per approved standard operating procedure
Ensures all visitors sign in and wear corporate approved visitor badge
Flight tracking duties via FlightAware FBO Toolbox; to include but not limited to inbound and departing customers.
Proactively update and maintain visitor log input in customer preference data base, currently View360, with input from Customer Service Managers for each departing customer
Provides assistance on process improvement projects as business need arises, and other responsibilities as required
Qualifications
EDUCATION / EXPERIENCE:
Pursuing Bachelors degree in hospitality or related field QUALIFICATIONS:
Proficient in use of standard office equipment and Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
Experience with multiline telephone
Excellent communication skills - verbal and written.
Professional demeanor and ability to accept instructions and directions.
Customer relations and interpersonal skills.
Must be able to obtain and maintain an airport security badge through the local airport authority, if applicable.
Ability to work 1 weekend day with limited direct supervision
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.
Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks.
Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.
Recruiting Timeline: Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
Recruiting Company: Textron Aviation
Primary Location: US-Florida-Orlando
Job Function: Business Development
Schedule: Full-time
Job Level: Individual Contributor
Job Type: Internship / Co-Op
Shift: First Shift
Job Posting: 09/01/2025, 1:01:00 AM
Job Number: 333103
