Under the direction of the General Manager, the Operations Manager is accountable for developing a high performing operations team dedicated to maintenance work on all Falcon aircraft types, and is responsible for driving all projects to a successful conclusion. Monitors schedules, budgets, personnel and quality to drive customer satisfaction up and costs down. Ensures all customer requirements / issues are addressed through collaboration with supporting departments. Coordinates all customer requirements associated with planned work scope. Provides for the primary point of contact for the site. Provides for the timely and accurate invoicing to the customer for services provided. This position is critical to the reinforcement of the excellent reputation of an OEM MRO. The Operations Manager is responsible for all site personnel, infrastructure, facilities, and logistics.

· Assigns projects and personnel to the assigned Managers, Supervisors, Crew Chiefs, and Crew Leaders.

· Monitors costs, expenses and overtime to maintain compliance within the guidelines approved by the General Manager and/or within department budgets.

· Works closely with Quality Department making sure that all assigned work complies with FAA regulations and Company Policies and Procedures.

· Manage and delegate accordingly the development, implementation, monitoring, and reporting of the plan to meet strategic goals.

· Plans, schedules on-the-job training and recommends specialized training, taking all necessary steps to provide an adequately trained work force including making sure that technical manuals and service bulletins are available and used.

· Works with the EHS Manager to ensure that adequate safety procedures are followed by personnel, including checking all equipment used to make sure it meets safety standards and taking necessary action to ensure that OSHA and Company safety policies are compliant in the department.

· Recommends new or additional tools and equipment and improved methods of operation to ensure productivity, reduce costs, and enhance safety, including capital needs and research for new spanets/projects.

· Participates/develops in the annual Service Center capital operating budget preparation, and manages expenses during the fiscal year.

· Ensures all Company Policies and Procedures are complied with, taking prompt, appropriate action as needed.

· Monitors staff performance. Ensures performance appraisals are completed on time and ensures consistency and fairness of administration and ratings.

· Conducts job interviews, designates interviewers in his or her absence, to hire personnel to fill positions.

· Ensures complete and correct information is provided to Crew Leaders and Supervisors for their assigned projects.

· Manages department goals to meet or exceed customer expectations. Assists in resolution of customer disputes.

· Reviews the accuracy of daily non-productive labor and material charges/costs. Verifies hours worked for pay purposes for all assigned employees.

· Assists in estimates and cost gathering information as required. Reviews for accuracy.

· Communicates with customers and department personnel to support customer needs as required.

· Monitors and assists in developing specific objectives for assigned projects to assure corrective action is being taken as required, including resources, facility, labor and material.

· Assists in development and follow-through of contracts with various customers and vendors, including service center support, and/or repair centers, dealerships, etc.

· Monitors attendance of personnel within assigned area.

· Provides oversight and ensures compliance with RSM/QCM as applicable to departmental operations and personnel.

· Stays current with industry trends and FAA mandates.

· Performs other related duties as assigned by General Manager.

· Bachelors degree in Business Aviation or related aviation field.

· 4 years of directly related aviation customer service and operations (technical nature) experience may be substituted for degree.

· 5 years of aviation experience working directly with Aircraft Maintenance Providers, Operators or Owners, including 3 years of experience in supervisory or leadership position, preferably involving technical personnel.

· 3 years "actual hands on Falcon aircraft" experience in a Technician, Lead, Crew Chief or Quality position to include major inspection work flow, manpower positioning and assignment, performing extensive / large work scopes, basic / advanced maintenance techniques, repairs, troubleshooting.

· Proficient in Microsoft Excel, Word, Outlook and Aviation CRM.

· Must possess ability to remain positive and maintain a congenial manner in dynamic, multiple-priorities situations.

· Must have working knowledge of fundamental business processes.

· Must be able to think independently and employ creative problem solving techniques.

· Must be willing to travel when required.

· Able to follow production schedules and estimate manpower requirements for completion of job assignments.

· Must be proficient in analyzing, resolving work problems and assisting direct reports with solving work problems.

· Must have working knowledge of the Aircraft Maintenance process.

· Must be able to prioritize competing demands and work within tight time constraints.

· Must be able to defuse customer issues and concerns while maintaining balance between customer service and budgeted financial performance.

· or other maintenance operations software experience.

· Must be willing to work unusual hours on a regular basis.

· Knowledge of MS Project and Visio.

· Certified Project Management Certification.

· Proficient in Siebel.

Compensation and Benefits:

The final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. This position may be eligible for relocation assistance.

Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

We are committed to finding the best, brightest and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us.

Take the Leap: Ready to elevate your career? Join us and be part of a team that keeps the aviation world moving.