• High School Diploma or General Education Development (GED) Diploma
• Six (6) years of leadership experience with direct responsibility for managing a large customer service operation
• Complete fluency in written and spoken English and in the official language of the country in which the position is located.
• Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
• Ability to maintain a poised demeanor while working in a fast paced environment
• Ability to engage all people and all types of personalities and agendas
• Ability to establish credibility and to be decisive
• Ability to communicate clearly, concisely, logically and coherently at various levels within the organization
• Strong written and verbal communication skills
• Results oriented with the ability to balance other business
• Strong analytical, numerical, and reasoning abilities
• Ability to be hands on with crewmembers, customers, business partners and all other stakeholders
• Willing to travel and/or work variable hours, including weekends and irregular shifts
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Available for overnight travel (10%)
• Must be able to acquire a valid business visa to travel to the United States
• Must pass a ten (10) year background check and pre-employment drug test 
• Must be legally eligible to work in the country in which the position is located
• For internal candidates, good standing in attendance performance and safety

Preferred Experience and Qualifications

• Bachelor’s degree
• Three (3) years of Airline Operations experience
• Proven leadership ability with an emphasis on people skills
• Excellent organizational and planning skills

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
• Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment
• Jetbridge
• Ground service equipment, hand held radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary

Working Environment:

• Traditional office environment and airport environment

• Subject to weather and elevated noise levels
• Able to travel and/or work flexible shifts, including holidays and weekends
• Shift work and irregular hours due to irregular operations.

Physical Effort:

• Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.