Who We Are!
Calm Air International is a regional airline serving the Northern part of Central Canada. From its main bases in Winnipeg, Thompson and Churchill, Manitoba, and Rankin Inlet, Nunavut, Calm Air operates frequent, daily scheduled passenger, charters, and cargo flights throughout Manitoba and the Kivalliq Region of Nunavut.
At Calm Air International LP, we value our customers, passengers, and the communities we serve. We are only as good as the employees who work with us. We are looking for highly motivated, well-organized individuals, who work well in a fast-paced environment, to join our team! Want to learn more? Visit www.calmair.com.
About the Opportunity
Are you seeking an exciting opportunity to work with a group of high performing professionals? Do you like to work independently as well as part of a skilled team? If so, we would like to hear from you! We are looking for a highly motivated, well-organized individual, who thrives in a fast-paced environment, to join the Calm Air family.
The sky is the limit!
What Youll Get to DoThe Groups & Corporate Travel Lead is responsible for the set up and maintenance of corporate travel, group, and bulk ticket accounts in addition to direct support of applicable clients. This position will work closely with the Marketing and Reservation teams, providing exceptional customer service to corporate clients, maintaining applicable records, and providing monthly reports to clients and internal parties as required. Provide quotes and program details to potential clients interested in group, corporate and/or bulk ticket accountsConfirm and coordinate group travel bookings, including any special handling arrangements as requiredManage, create and execute Corporate, sponsorship, contra agreementsWorking cooperatively with Revenue optimization with executing contractual seat sales, promo codes and other specialized rates. Managing corporate revenue and providing recommendationsManaging, communicating and maintaining Churchill planning requests and contacts Assist in establishing and maintaining special group programs such as seasonal lodge travel, special sporting events, and polar bear/other tourist seasonal travelRecord and maintain database of all group travel and specialty sales requestsAct as primary liaison, facilitator and provide information as required for group, bulk, corporate, lodge, and specialty fares & salesProvide weekly/monthly activity reports for internal need and applicable corporate clients as requiredAssist with revenue management procedures related to group and corporate travelManage with set-up, training and maintenance of online booking tool access/needs for applicable clientsManage Donations in providing necessary documentation, recording and maintaining the database, communicating to requests, and redemptionManage Contra redemption for applicable clientsManage and Maintain promo codes for applicable clientsTrouble shooting AmeliaRes and AmeliaWeb and reporting issues to IntelisysActively support the safety management system by following SMS processes and encouraging a safety reporting culturePromote occupational health and safety and participate in safety trainingProactively communicate hazards and SMS initiatives within your departmentTravel to community engagements or help with Marketing events as requiredSpecial Projects as assignedOther duties as assignedSkills & Experience we ValueExceptional customer service skills requiredExcellent verbal and written communication skills requiredAbility to multi-task, highly organized and meticulous with detail required Must possess strong critical thinking and analytical skillsProficiency with Microsoft Office (Outlook, Word, Excel) requiredProficiency with InteliSys Amelia reservations software an asset GDS knowledge an assetRelevant experience in passenger airline travel industry an assetAbility to develop cooperative working relationships internally and externallyMust be able to work independently and within a team environmentHigh school diploma required (post-secondary education in related field an asset)Inuktitut language considered an assetPreference will be given to Inuit Land Claims Beneficiaries