dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If youre inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.

As the IT Manager, dnata Airport Operations Amsterdam, you will be responsible for the IT function including leading the strategy, delivery, and governance of IT systems and services aligned with the onednata Group vision and global strategy. You will drive process optimisation, product ownership, and customer focused services across the business. Ensuring future ready IT through effective project, vendor, and team management.

In this role, you will:

• Shape the future of IT by developing and implementing a 3–5-year strategy aligned with business and Group objectives, ensuring technology is a key enabler of growth and innovation.
• Act as the IT business partner and single point of accountability for all IT matters, building strong relationships with senior stakeholders and influencing strategic investment decisions.
• Deliver results by overseeing the planning and execution of IT projects and services, ensuring they are delivered on time, within budget, and to high standards, while validating business cases and ROI with stakeholders.
• Drive operational excellence by leading service management and ensuring IT systems and infrastructure meet performance, security, and reliability standards, monitoring service levels, and driving continuous improvement.
• Lead technical design by guiding discussions to ensure the feasibility, viability, and desirability of a portfolio of products, strategizing solutions to complex business problems, and overseeing system requirements, architecture, and technical designs.
• Manage vendors and partners by overseeing relationships, contracts, and SLAs, and ensuring external partners deliver value aligned with business IT strategy.
• Champion cybersecurity by developing and maintaining policies and infrastructure, and implementing data protection and risk management practices across IT operations.
• Inspire and develop teams by leading, coaching, and growing a high-performing IT function, fostering a culture of collaboration, innovation, and accountability.
• Ensure compliance and safety by upholding legal, safety, and environmental standards across all IT operations, promoting a secure and compliant working environment.
• Promote innovation by staying ahead of technology trends and identifying opportunities to improve business performance through smarter IT solutions.

To be considered for the role, you must meet the below requirements:

• Minimum Bachelor’s degree in IT or other related field.
• 8+ years of proven experience of working in a large organisation with a track record of leading and delivering large scale programmes.
• 5+ years of managing large vendors that deliver technology solutions to the organisation.
• Fluent in Dutch and English (spoken and written).
• Solid architectural knowledge of large-scale solutions, complex technical products and various technical patterns and platforms.
• Demonstrated success of transforming IT delivery across large Programmes of work to deliver value to the business.
• Proven experience of technology product delivery at scale across multiple functions to meet key business objectives.

• Experience of having worked across multiple technology domains and verticals, as well as having been in a managerial or leadership position.
• Aviation or Cargo industry experience
• Strong analytical and diagnostic skills.
• Experience of working with agile and traditional delivery tools (e.g., Jira, PPM), as well as software development and process improvement (e.g., Lean, Sig Sigma).
• Able to obtain relevant security clearances

Our services on the ground keep the world in the air. We’re one of the largest air services providers in the world, and you’ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We’re growing fast, and we’re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. Be a part of our success story - if you want to join us, visit dnata.com/careers to apply.