Your key responsibilities will include, but are not limited to:

• Build relationships with premium customers and ensure personalized service
• Act as a customer care ambassador if assigned
• Ensure staff embodies product philosophy and service standards
• Conduct daily flight briefings and oversee supplier performance
• Monitor and optimize station processes, including flight operations and special services
• Support the Station Manager in handling conflicts and alternate airport operations
• Foster quality awareness and intervene in service shortcomings
• Oversee administrative tasks, audits, and cost control measures
• Ensure safety, security, and emergency response compliance
• Supervise staff, duty rosters, and training logistics
• Maintain communication with authorities, passengers, and internal teams

* Perform other tasks and/or projects, as assigned

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

To thrive in this role, we value a combination of the following requirements:

• High school diploma/GED required; bachelor’s, or master’s degree desirable
• 2-3 years of work experience, including at least 1 year in ground operations
• Leadership experience required
• Fluency in English required; German/other languages desirable
• Knowledge of LHG operator specifics, other airlines, & airport procedures
• Training in Passenger Service, Leadership, and Safety Management
• Proficiency in MS Office
• Ability to work under pressure & manage conflicts
• Legal work permit in the U.S. required
• Willingness to travel and work shifts/overtime
• Exposure to outdoor weather, noise, and high-stress environments
• Must be willing to be ramp trained as Aircraft Loading Supervisor and keep up the qualification (3-5 flights a month)

* CV/Resume & Motivation Letter required

* Company may provide relocation assistance