Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global. 

Join us, this is where your career story takes off.

Overview of role:

Reporting to the Senior Manager of Member Engagement, this role will drive the definition & execution of the long-term Loyalty and Strategic Partnerships Roadmap.  The Member Engagement team is responsible for the overall experience and design of the WestJet Rewards Loyalty Program, advising on long-term loyalty program strategy, managing program costs, developing program competitive position, and monitoring ongoing performance of the WestJet Rewards Loyalty Program. 

The key responsibilities of this role include:

• Define the Loyalty & Strategic Partnerships Roadmap, collaborating with Loyalty to seek alignment on design and prioritization, followed by stakeholder engagement across WestJet Group to drive cross-functional alignment to other business priorities
• Coordinate and deliver Loyalty & Strategic Partnerships Quarterly Business Reviews, Monthly Roadmap Reviews, and other workshops or leadership updates as required
• Manage and build senior leadership update materials as required, including, Steering Committee Updates, Scope Overviews, Communications Plans & Board Packages
• Collaborate across Project / Program Managers, Business Leads, Technical Teams & Senior Leadership to ensure required business decisions related to Loyalty Initiatives are made on time and with sufficient clarity
• Support financial analysis and benchmarking as required to develop meaningful insights that inform program strategic decisions, acting as an advisor as needed
• Partner with key stakeholders across the organization to develop, implement and execute processes that drive forward the planning & delivery of initiatives and projects within the Loyalty and Strategic Partnerships Team
• Ensure initiatives are moving forward in a timely manner (during both planning & delivery phases), making recommendations on strategic trade offs as required on design, deployment approaches & timelines
• Identify and resolve key cross-functional issues across Loyalty & Strategic Partnership initiatives, escalating and drawing in senior level stakeholders (VP + ELT), as required  
• Support reporting on key KPIs to demonstrate progress on initiatives against overall business and commercial objectives
• Benchmark WestJet Rewards’ performance and proposition against key competitors
• Prepare project deliverables, and material including work plans and decision logs for the business (Loyalty & Strategic Partnerships) as required, collaborating across functions to define deliverable requirements, and align those deliverables to project phase and overall strategic direction
• Participate as an active member of the Member Engagement team, willing to brainstorm on issues, complete ad-hoc requests, and be flexible in supporting or completing tasks where required

Qualifications:

• Completion of post-secondary education
• 6-8 years of relevant work experience in consulting, program management or loyalty; previous airline experience in an asset
• Ability to handle pressure and meet tight timelines in a high-paced environment, reprioritizing deliverables as required
• Proven stakeholder management and presentation capabilities
• Strong analytical, critical thinking and modelling skills
• Detail-oriented individual that takes pride in delivering high-quality results
• Strong ability to bridge gaps between business and technical stakeholders
• Excellent ability create plans and execute projects to deliver on-time results, working cross-functionally across various levels
• Expert proficiency in MS PowerPoint + MS Excel

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now!  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet.  We welcome diverse skills, experiences, and backgrounds, and if youre passionate about this role, we encourage you to apply - even if you dont meet every qualification listed. WestJet is committed to inclusiveness, equity, and accessibility throughout the selection process. If you require accommodation at any stage, please contact our Talent Acquisition team at talentwestjet.com.  

We value the time and effort you put into your application.  Our recruitment process is highly competitive, and while every applicant will receive communication regarding their application status, only those selected to move forward will be contacted with next steps.  We encourage you to explore future opportunities with us if this role isnt the right fit at this time.

For more information about everything WestJet, please visit WestJet.com.  

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