Reports to: Head of IT Solutions – Customer and Commercial

Join Cathay as our Programme Manager to lead the implementation of programmes of work that drive the achievement of Information Management’s business objectives by supervising groups of projects. You will formulate the strategy in order to guide the teams and project managers in ways that promote the company’s culture.

Thrive in a dynamic and agile environment that embraces AI and cutting-edge technologies. Our culture fosters teamwork and progressive thinking, while our internal mobility program offers diverse career opportunities.

Leverage your expertise in programme management in the Customer and Commercial Solution Centre, ensuring we deliver on our brand promise and drive organizational success.

• Responsible for managing key business stakeholders to understand the programme vision and translate vision into readily understandable interim goals and results
• Accountable for the planning and coordination activities of enterprise business and technology projects to ensure that goals or objectives of projects are accomplished to a defined quality and within prescribed time frames and funding parameters
• Accountable for the evolving direction of the program and its projects, reviewing planned activities and major deliverables, work with managers to refine these to the minimum required to fulfil goals and reach needed outcomes
• Implement and manage changes and interventions to ensure project goals are achieved
• Review project proposals or plans to determine time frame, funding limitations, sourcing approach, delivery method, dependencies, quality approach, procedures for accomplishing projects, negotiate staffing requirements to various project phases
• Collaborate with stakeholders to drive business and technology innovation to achieve business unit’s strategic plan and business objectives
• Manage the dynamic project team of individuals. Provide leadership and motivation to project team members throughout the project life cycle
• Foster a continuous learning and cross-team knowledge sharing culture among delivery groups. Provide coaching/mentoring to other project managers and promote knowledge sharing of project management best practice
• Collaborate with Project Practice Manager to implement project management practice across all IT projects. Adopt necessary standards and best practices for programme/project management and ensure compliance
• Offer coaching and guidance to Project Managers in IT Solutions – Customer Travel and Lifestyle to enhance both the teams project management standards and the efficiency of project execution
• Keep abreast of the latest trends in technology, ensure timely exploration and proactively communicate IT’s position towards the introduction of relevant / key emerging programme methodologies

• Degree qualifications in Information Technology, Business or related area
• Minimum 7 years of project management experience with at least 2 years in IT programme management role
• Proven experience in managing large scale projects with ability to multitask and manage multiple medium to large projects in a cross-functional environment
• Detailed knowledge of the following disciplines: project and program delivery, portfolio management, change management, application development management, infrastructure development management, vendor management, , service transition and cutover planning
• Technical proficiency in hardware and system software, as well as experience implementing packages and working with vendors
• Experienced in conceptualising creative solutions, as well as documenting and presenting/selling them to senior management
• Professional programme / project management certification would be an advantage
• Experienced in Agile project delivery
• Experience in managing projects related to e-commerce, digital customer experiences, or membership programs will be an advantage

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.