Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together.
DescriptionFind your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.
Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.
Create what’s next with us. Let’s define tomorrow together.
As an airline, safety is our most important principle. And our Corporate Safety team is responsible for making sure safety is top of mind in every action we take. From conducting flight safety investigations and educating pilots on potential safety threats to implementing medical programs and helping prevent employee injuries, our team is instrumental in running a safe and successful airline for our customers and employees.
Key Responsibilities: The Senior Manager - Employee Assistance Program is responsible for leadership and management of United’s Employee Assistance Program. United’s EAP team works to improve, sustain, and preserve the efficiency and health functioning of the workplace through a comprehensive wellness approach. This role will support overall strategy and execution of the HIMS (Human Intervention Motivation Study) Pilot Monitoring program, Employee Mental Health Support & Promotion, SAP Management and people leadership of United’s EAP team. This individual will be a strong communicative leader, ensuring collaboration and engagement across their team and supported departments within the operation. This position is hybrid (2-3 days in office each week), based at our Chicago Corporate Support Center (Willis) and will travel to support team development and operational oversight throughout the country.
- HIMS - Oversee the comprehensive program management of the HIMS (Human Intervention Motivation Study) Pilot Monitoring program
- Providing clinical supervision and case consultation to Employee Assistance Program (EAP) Regional Managers and collaborating closely with management, Human Resources (HR), Labor Relations (LR), and Union representatives to ensure the ongoing monitoring and success of the program
- SAP - Oversee the Substance Abuse Professional (SAP) program, offering clinical oversight and case consultation for SAP services, including Mandated or Last-Chance Agreements and Fitness for Duty Evaluations in behavioral health
- Collaborate with management, HR, Labor Relations, and Union representatives for continuous monitoring and program efficacy
- Employee Mental Health Support & Promotion – Apply strategic and communication expertise to guarantee that the Employee Assistance Program (EAP) team delivers comprehensive mental health support, including consultations, critical incident response, and wellness promotion
- Employ these skills to cultivate continuous improvement and collaborate with business partners to ensure robust employee support systems
- People Leadership - Provide dynamic team leadership, including the direct supervision, mentoring, and development of staff, fostering a collaborative environment that encourages innovation, continuous improvement, and alignment
QualificationsWhat’s needed to succeed (Minimum Qualifications): - Bachelors degree or related experience in Psychology, Social Work, Counseling, or a related field
- 3+ years of experience with team leadership
- 7+ years of experience with demonstrated ability to develop and implement strategic plans and initiatives
- Strong verbal and written communication skills
- Ability to collaborate cross functionally with United business partners
- Training/presentation skills
- Ability to handle 24/7 on-call crisis intervention responsibility
- Critical thinking and process improvement skills
- Leadership, collaboration and ability to influence
- Ability to travel up to 15
- Strong Microsoft Office skills
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Masters degree or related experience in Psychology, Social Work, Counseling, or a related field
- Certified Employee Assistance Professional (CEAP)
- Licensure in mental health (e.g., LCSW, LPC). Substance Abuse Certified (SAP Certified)
- Certified Employee Assistance Professional
- 5+ years of experience with hands-on substance abuse treatment
- 3+ years of experience in internal EAP program setting
- 2+ years of experience with crisis intervention, critical incident stress management, and familiarity with legal and regulatory requirements related to workplace mental health
- Project Management skills
- Knowledge of workplace mental health issues and experience in developing and implementing support programs
- Proficiency in data analysis and reporting to evaluate program effectiveness and return on investment
The base pay range for this role is $124,735.00 to $169,950.00.
The base salary range/hourly rate listed is dependent on job-related, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodationsunited.com to request accommodation.","industry":"Industry