Job Description:

How youll help us Keep Climbing (overview & key responsibilities)

The Station Manager will have the following responsibilities but not limited to:

• Ensures distinctive customer experience is delivered to Delta and JV customers

• Reviews, develops, implements and adjusts processes as needed to ensure to raise JV customer experience

• Develops operating plans for the station and executes

• Accountable for internal and external regulatory matters

• Responsible for ensuring that station goals are met or exceeded

• Models Deltas vision and values

• Promotes team building through motivational and directional coaching

• Mentor OSMs and set them up for success to be the future leaders

• Improves methods of communication

• Facilitates the implementation and acceptance of change in the workplace

• Gets involved in developing a strong partnership with JV partner and business partners and ensuring respective teams are meeting on a regular basis to review travel ribbon processes for our customers and find solutions to possible roadblocks

• Ensures compliance with local labor laws as it applies to employees and the requirement to implement them

• Effectively interacts with and utilizes the services of support departments and HDQ in Delta and Korean Air

• Develops both strategic and tactical plans that create a safety conscious environment that results in employee safety and well-being

What you need to succeed (minimum qualifications)

Must have current work authorization to live and work in Korea at the time of application. DELTA DOES NOT SPONSOR.
Must have a minimum of 5 years of experience in people management positions
Must embrace continuous improvement
Should be highly motivated and very customer service-oriented (both internal and external customers)
Must have demonstrated skills and abilities to communicate effectively at all levels of the organization (frontline to executives), JV partner, business partners and government offices
Should be a demonstrated self-starter who is action-oriented and proven as capable to manage a complex and diverse day-to-day operation and workforce
Must step up to conflicts and be skilled at finding common ground in order to obtain cooperation from others
Must be able to anticipate roadblocks and plan appropriately to mitigate risks
Must possess excellent critical thinking and decision quality abilities
Must be performing satisfactorily in current position
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles

What will give you a competitive edge (preferred qualifications)

Extensive leadership experience in the Airport Customer Service line operations or equivalent experience is highly desired
Thorough knowledge of aircraft operations (Passenger service, IROP management and aircraft performance) is highly desired
Have working knowledge of Delta or Korean Air computer systems
Have thorough knowledge of Delta or Korean Air operational procedures and policies

Job Ident #: 28707

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