Role IntroductionReports to: Assistant Manager Cargo Manager On-Duty
The team at Cargo Service Delivery manage our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation.
As the Cargo Duty Officer, you will be responsible for ensuring operational efficiency and customer satisfaction by planning, monitoring, and coordinating activities in the Cargo Operation Centre (COC).
Key Responsibilities- Communicate clear procedures and guidelines to staff and ensure ramp and warehouse safety by reminding airside staff
- Motivate working groups through skill reviews for enrichment and optimise manpower to maintain high service standards
- Utilize resources across units during disruptions and verify attendance reports for necessary actions, including interviews for staff issues
- Monitor e-Air Waybill (e-AWB) acceptance and Unit Loading Device (ULD) inventory, transfers, and supplier performance
- Ensure accuracy in special cargo movements, flight operations, loadsheet management, and document verification and handle special cargo arrangements (e.g., odd-sized / heavy cargo, horse shipments, etc.)
- Handle incident reports and Cargo Alert responses, ensuring appropriate actions are taken
- Monitor equipment usage, provide quick response during disruptions, and fulfill delegated duties from the Manager on Duty
- Contribute to new initiatives by aligning operational needs and constraints and develop innovative work processes for product rollouts
- Provide assistance with IT maintenance and improvements
- Ensure optimisation of the Cargo Agent Operation Program
Requirements- Right to work in Hong Kong
- Minimum age of 18
- Post-secondary qualification
- Good command of spoken and written English and Chinese
- Minimum 3 years of experience in supervisory level and 5 years of experience in airline industry, with experience in freighter load control, ramp/loading and cargo operation would be an advantage
- A self-motivated team player and strong leadership and people management capabilities
- Excellent interpersonal and communication skills with the ability to interact with people at all levels
- Strong problem solving, decision making and organising skill
- Flexibility to work on shift schedules (including overnight, weekend, and public holidays)
- As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
Benefits- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Special allowance(s) is entitled to overnight and public holiday shifts
- Medical coverage & other flexible benefits
- Flexible retirement scheme
- Discounted travel for you and your family
Personal & Application InformationCathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.
