Position Summary

Job Title: Customer Account Rep                                                              

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including afterspanet support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: Enabling Engineering Breakthroughs that Lead to a Better Tomorrow. Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter and make a difference.

Job Designation 

The Customer Account Representative works to resolve customer issues.  This position partners with OECO’s customers to generate product and service orders, while providing expertise in resolving complex customer issues.  Ensure compliance with Meggitts guidelines, policies, and procedures.

Job Core Responsibilities 

• Provides excellent customer service through communication, problem resolution and quick turn- around.
• Resolves complex customer issues and maintains knowledge of account information.
• Ensures customer complaints are resolved effectively, while in compliance with consumer laws, company policy and procedures.
• Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations.
• Utilizes appropriate internal systems to organize customer information.
• Develops improvement plans in response to customer surveys and industry trends.
• Coordinates with internal departments to resolve and close actions within web database portal, while ensuring compliance with company procedures.
• Other responsibilities as assigned.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance is required.  May need to work nights and weekends, variable schedule(s), and additional hours as necessary.

Job Specifications 

Education:  A Secondary Certificate, High School Diploma or GED is required. Post-Secondary degree is a plus.

Years of Experience:  2-4 years of relevant experience, aerospace industry experience is a plus.

Skills: 

• Ability to provide expertise in resolving complex customer issues
• SAP experience preferred or other comparable ERP experience
• Thorough understanding of standard customer account concepts, practices and procedures
• Strong attention to detail, highly organized and ability to multitask
• Ability to work collaboratively with others and ensure accountability to drive results in completion of tasks 
• Able to problem solve issues of a more complex nature, using special knowledge to analyse information and standard practices to make judgments
• Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion
• Proficient with Microsoft Applications and database management tools

We offer a comprehensive and competitive total compensation package. 

Come join the Parker Aerospace Team! We are proud to offer competitive benefits designed with health, wealth and well-being in mind. Our competitive package includes:

Health and Wellbeing:

• Our benefits start on day 1 of employment! We offer comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.
• Wellness incentive credits leading to reduced healthcare premiums.
• Access to Employee Assistance Program (EAP) for health and well-being support.
• Access to multiple dental plan options and vision coverage.
• Flexible Spending Accounts for both Childcare and Healthcare expenses as well as optional Supplemental Medical Benefits. 
• Reduced healthcare premiums offered with a wellness incentive credit. 
• Company provided Life Insurance
• Accidental Life & Dismemberment Insurance, Short Term and Long-Term Disability insurance. Additional supplemental benefits include legal protection plan, pet insurance coverage options, and identity-theft protection. 

Financial Security and Growth:

• Competitive salary with an annual bonus incentive plan.
• 401k Employer match up to 5 and an annual Retirement Income Account (RIA) contribution of 3. Overall, 8 company match. 

Drug-Free WorkplaceIn accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship is required for most positions. This position is subject to meeting U.S. export compliance and/or U.S Government contracting citizenship eligibility requirements.