Job Description
OVERVIEW:
JOB DESCRIPTION:
YOUR ROLE AS A: Guest Services Assistant
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
WHAT YOU’LL CHAMPION:
Perform documentation checks, including passport verification (international), ID matching (domestic), reservation verification in the system, issuance of boarding passes, and handling required documents such as General Declarations (GD), crew sign-in sheets, and departure/arrival immigration cards.
Conduct passenger and baggage processing, including luggage tagging, carry-on inspection in accordance with Terms & Conditions, and asking the seven mandatory security questions to passengers checking in luggage.
Assist passengers throughout the journey, including boarding and deplaning, and provide support for passengers with special needs such as wheelchair assistance, NTL, etc.
Ensure full compliance with airline standards, safety performance requirements, and all applicable laws, regulations, and procedures at all operational locations.
WHO YOU ARE:
Minimum Bachelor’s degree. Fresh graduates welcome with full transcript and certificate of course completion.
Previous experience in ground handling or related work is preferable.
Careful and organized in handling documents and tasks and able to follow procedures accurately.
Able to work independently and stay calm under pressure in a busy environment.
Proficient in spoken and written English and Thai or the local language.
Good communication and interpersonal skills and able to work well in a team.
Willing to work shifts including night shifts, weekends, and public holidays.
WHERE YOU’LL GO:
Begin your career with us as a Guest Services Assistant and develop the skills and experience to progress into higher responsibilities, including roles such as Guest Services Officer or team leadership within ground operations.
WHAT YOU’LL ENJOY:
Wellbeing: Health benefits, time off, and wellness programs to keep you at your best.
Financial: Resources for financial planning and career growth to support your future.
Allstars Specials: Free flights, discounts, and exclusive partner deals.
Unique Culture: Be part of a fun, dynamic, supportive team.
OUR HIRING PROCESS:
GET TO KNOW AIRASIA:
AirAsia has been the Worlds Best Low-Cost Airline for 16 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and ASEAN like no other so Now Everyone Can Fly
GET TO KNOW US:
Our story begins in 2001 with a dream, two planes, and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).
Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in ASEAN.
Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.
If you wish to review how we handle and protect your personal data, please review our Privacy Notice for Candidates. By clicking “Apply Now” you agree to our Privacy Notice for Candidates.
https://privacy.thaiairasia.co.th/CandidatePrivacy.html
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.