English and French are required / Le français et langlais sont requis.

Flexible Work Agreement TypeOn site / Sur place

Posting End Date2025-05-06

Job GradeATP-3

Pay Range$52,487 - $65,608

Job SummaryTo provide Mail Operations Center (MOC) customer service and engage with employees and suppliers. Processes incoming and outgoing mail and parcels in a timely, systematic, and professional manner. Record detailed courier activity using an inbound tracking software program of items received. Maintain detailed records of all mail and parcels, providing reports as requested and responding to status inquiries. Manage secure off-site storage of National Capital Region (NCR) physical records using the Corporate Records Management System (CRMS).

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment

• Competitive compensation and benefits

• Defined benefit pension plan

• Opportunities for growth and development

• Flexible work arrangements

• Diverse and inclusive workforce

Key Accountabilities:

• Receive courier services packages (mail and parcels), enter package and delivery information into a tracking software program for reference and distribute as required.

• Engage with employees to process mail and parcel requests, obtaining required package and delivery information. 

• Organize and timely delivery of mail and parcels to employees and company departments, recognizing the inclusion of time sensitive and confidential packages, while ensuring secure delivery.

• Process mail and parcels utilizing the most cost effective and efficient method, including documentation for Customs, ensuring proper postage, and familiarity of which courier to use in certain circumstances.

• Administer the secure off-site storage of National Capital Region (NCR) physical records using the Corporate Records Management System (CRMS) to verify information, request, charge-out, deliver and return boxes, files, folders to and from off-site supplier.

• Communicate with courier services to coordinate pick ups and setting schedules.

• Provide a secure location and proper handling of sensitive items to be delivered to NAV CANADA employees. (e.g. cheques, file records).

• Scan documents and email them to various departments and employees.

• Keep mailroom space organized and tidy.

Job Requirements

Education:

• High School Diploma or equivalent

Experience:

• Experience working in a mailroom environment, including use of mailroom systems, engaging with employees and suppliers.

Knowledge:  

• Broad knowledge of Canada Post regulations

• Knowledge of mailroom processes and procedures

• Knowledge of International mailing and shipping processes (Customs, Transportation of Dangerous Goods, etc.)

• Working Knowledge of CRMS for records management

• Working Knowledge of Off-site Storage Vendor to back up Lead Operator

• Working knowledge of Microsoft Office Suite.

Abilities:

• Analytical skills for techniques used in mailing/shipping environment.

• Analytical skills and techniques applicable to a mailing/shipping environment.

• Excellent organizational skills to effectively manage conflicting priorities.

• Communication skills, including the ability to interact with management.

• Ability to make informed judgment calls regarding shipments and courier selection.

• Well-developed written and oral communication skills.

Personal Suitability:

• Flexible and adaptable, able to adjust to changing priorities and environments.

• Excellent customer service skills.

• Detail-oriented with a commitment to accuracy and quality.

• Capable of working well under pressure and meeting deadlines.

• Collaborative team player with effective interpersonal skills.

• Self-motivated and capable of working independently with minimal supervision.

Working conditions :

• This position is based at the Ottawa Head Office and is classified as an onsite position. This position is not eligible for a flexible work arrangement.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for an interview will be contacted.

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