• High School Diploma or General Education Development (GED) Diploma
• Two (2) years of experience or equivalent expertise in applied user experience research, with a strong focus on both quantitative and qualitative research methods
• Proven ability to derive insights from studies and influence design
• Strong working knowledge of Microsoft Office Suite, including Outlook, Excel, and Word
• Excellent verbal and written communication skills and the ability to interact professionally with diverse stakeholders at all levels of the organization, including the ability to exercise good judgment in frequency and nature of communications to different parties (senior management, stakeholders, team members, etc.)
• Ability to work well with others and complete tasks with minimal supervision
• Effective time management and prioritization skills
• Available for overnight travel (10%)

• Must pass a pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required. This position is not eligible for visa sponsorship

Preferred Experience and Qualifications

• Bachelor’s degree in Psychology, Statistics, Human-Computer Interaction, Information Systems or a related field
• Four (4) years of experience or equivalent expertise in applied user experience research, with a strong focus on both quantitative and qualitative research methods
• Working knowledge of industry standards in Agile project management
• Strong interpersonal and demonstrated facilitation skills including the ability to motivate and influence others using data, and able to foster and contribute to a positive, upbeat team environment
• Experience leveraging varied tools for research (for example UserTesting, UserZoom, Figma, Balsamiq, Miro, Userlytics, Maze, FullStory)

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short-notice
• Able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• Traditional office environment

Physical Effort: 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation: 

• The base pay range for this position is between $90,500.00 and $128,600.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.